Common Questions

What should I bring to my first appointment? 
Please make sure that you arrive at the clinic at least 15 minutes before your scheduled appointment time so that you can provide us the necessary paperwork and insurance information to put you into our system. Bring your insurance card and a photo ID, as well as any documents our staff may have requested while setting up your new patient appointment.

Do I need a referral to make an appointment? 
No, you do not need a referral to make an appointment. We are currently accepting new patients.  However, for your visit to be covered through your insurance please contact your insurance provider to understand the terms of your policy.

How is the doctor-patient relationship different here, compared to other hospitals or clinics? 
We believe that our staff members are leaders in providing patient-focused care. We take the time to listen to patients’ concerns and address any questions they may have. We are a physician’s clinic that values all of our patients and appreciate the long-lasting relationships we create with them.

How will I pay for my care? 
If you have insurance, please bring in your card and we will collect your copay at the time of service. If you are not insured, we require payment at the time of service.  We strive to have all aspects of our practice, including our professional fees, reflect our ethical and rational approach to your care.  

What is your cancellation policy? 
We require a 24-hour notice to cancel all appointments. Please be sure to contact us if you will not be able to make your scheduled appointment with your medical doctor to avoid having to pay a cancellation fee.

How can I get a hold of my medical doctor? 
We take pride in our doctor-patient relationships and schedule plenty of time for you to get all of your questions answered.  If you need to get in touch with your medical doctor or physician assistant in between appointments, please contact our main office to leave a message or schedule an appointment.

Do you allow urgent or same day appointments? 
We do set aside time for urgent visits. However, if you are having an emergency, please dial 9-1-1.

What are your office hours of operation? 
We are open Monday through Friday from 8:00 am to 5:00 pm.